Patient Policies, Responsibilities, Procedures (draft 3-20-2026)
Appointment HoursLate Appointment ArrivalMissed AppointmentPrescription RefillsPhone MessagesAfter HoursLaboratory TestingPatient FormsMedical RecordsFinancial ResponsibilityFinancial PolicyPreauthorization and Referral GuidelinesHIPAA Notice of Privacy PracticesUse and Disclosure Of Protected Health Information
Appointment Hours Appointment times are available Monday through Friday. Regular business hours are 8:30-5:00 on M-W, 9:00-4:30 on Thursday, and 8:30 to 1:00 on Friday. These hours may change without notice especially during holidays and summertime. Appointments can be made by calling our receptionists at the office. Late Appointment Arrival We strive to see all patients on time for their scheduled appointment. If you are a returning patient please plan to arrive at least 50 minutes prior to your scheduled appointment to check in. New patients please arrive 30 minutes prior to your appointment to complete the new patient paperwork. If you arrive 5 or more minutes late for your appointment time, you may be asked to reschedule for the next available appointment time or asked to wait until we are able to see you. Missed Appointment A missed appointment is when you fail to show up for an appointment without a phone call or fail to cancel within 24 hours prior to your appointment or arrive 15 minutes past your scheduled appointment time. If you miss your appointments, you compromise the care that we are able to provide to you and other patients that may have needed an appointment. A $50 "NO-SHOW" fee will be applied to your account which you are responsible for paying. If you miss 3 or more appointments, BFM may discharge you from the practice at the discretion of the office manager.
Effective Jan 1, 202026 all Missed Appointments will be charged a $50 fee and billed to your account that is not covered by Insurance. Prescription Refills We have developed a policy for handling prescription refills in the hope that our time may be spent caring for our patients and delivering the best care possible. One way we try to keep our medical assistants available to take patient phone calls with urgent problems and questions is by limiting pharmacy and medication refill calls. Please notify your pharmacy if you are requesting refills. Prescription refills are only done during our regular business hours and will be responded to within 48 hours. When a refill by phone is necessary, please be prepared to provide the name of the medication, strength, dosage, and the pharmacy number as well as your full name, date of birth and phone number you can be reached.
Phone Messages In order to provide the best care possible to our patients and allow our scheduled patients to be seen by our medical providers without multiple interruptions our medical staff are available to take messages for our medical providers during office hours. When leaving a message please indicate your name, the patient’s name and date of birth, the reason for your call, and phone number where you can be reached. The medical staff will alert the medical provider of a message and will call the patient back with the providers response in a timely manner. Please be aware that certain messages may require a visit with a medical provider. After Hours If you have an urgent issue after regular business hours, please call the main office number and listen for the after-hours phone number or call 208-932-0600. The operator will take your name, phone number, reason for call, and help you reach our on-call medical provider. The on-call medical provider returns patients phone calls as soon as possible and assists them with urgent medical issues that cannot wait until regular business hours. In case of emergency, please call 911. It is our policy NOT to fill medications over the phone unless the Doctor on call knows you and your situation and has a professional relationship with you as an established patient. We cannot fill narcotics or scheduled medications over the phone. Laboratory Testing Please call in advance to schedule an appointment for any lab tests to be ordered by a medical provider. In order to ensure accurate laboratory testing is done, a patient must have an order for lab tests from one of our medical providers in their chart, a written order from another medical provider’s office, or obtain approval for requested lab work from a medical provider in the office prior to scheduling an appointment. We use Portneuf Medical Center, Labcorp or Express Labs for our lab services; however a patient that does not wish to use these facilities must request an alternate lab service prior to any lab work. The lab service may bill your insurance separately for any test we do not bill for in our office. We will sometimes draw blood in our office out of convenience for our scheduled patients, but we are not a blood drawing lab and therefore do not routinely schedule blood draws at our office. The turnaround time on lab results can vary, however routine labs usually take 2-3 business days, while cultures and biopsies generally take 1-2 weeks to receive the results. After lab results have been received and reviewed by the medical provider one of our medical staff will call the patient to inform them of their results. Some results must be reviewed by appointment only. Our staff will let you know if you need a follow-up visit to discuss results. Many lab tests are not covered by insurance. It is the patient's responsibility to cover the cost of blood work. We strive to only order necessary blood tests pertinent to your health. Occasionally, patients wish to order blood work not considered “necessary”. The cost of these tests may not be covered by insurance. Patient Forms We understand that there are forms that may need to be completed by one of our staff and/our medical providers. These forms include, but are not limited to disability forms, Family Medical Leave Act (FMLA) forms, school forms, itemization of charges, etc. In order for our office to properly complete any forms on our patients’ behalf, we require the patient to complete all patient portions of any form and provide any information needed to assist the provider in completing the form prior to submitting the form to our office. Please allow 6 business days for our office to complete any forms. Some forms specifically require an appointment and documentation of physical findings. Medical Records In order to best serve our patients, we recommend our patients request copies of their lab or test results when they are given the results by one of our staff members or providers. A copy of a single test or a lab is no charge to our patients. Depending on the patient's medical history, medical records can take up to 30 days for our office to process the request. We reserve the right to charge a nominal fee of $15 for printing a copy of your entire records. However, most single encounter records are supplied at no charge. Most laboratories has digital access to results through phone apps. Financial Responsibility As a patient, it is in your best interest to know and understand your insurance plan benefits and responsibility for any deductibles, co-insurance, or co-payment amounts which are due at time of service. Please have your current insurance card with you at all times, as well as a photo ID. You are responsible to notify us of any changes to your insurance plan and to provide us the necessary information about your insurance policy. It is ultimately your responsibility to pay any bills you incur at our office. It is not the insurance's responsibility to cover your financial debt. It is your responsibility to know your insurance company’s patient responsibilities and procedures. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service, or procedure, you are responsible for payment of these charges. To find out what your insurance plan covers and what your financial obligation may be, call the customer service or member services department of your insurance company (the phone numbers are on your insurance card) or visit their website for more information. If you do not have insurance coverage for your visit, please inform us when scheduling your appointment. Payment will be due at the time of service. Resolution of any outstanding balance is expected prior to obtaining additional services from Brizzee Family Medicine. Please refer to our Financial Policy below or at the front desk of the office for more information. Financial Policy Payment for services is due at the time services are rendered unless payment arrangements have been approved in advance by our staff. We accept cash, personal checks, debit cards, and major credit cards. We will be happy to help you process your insurance claim form for your reimbursement but we do this as a convenience for you. We expect the deductible and co-payment be paid at the time of your visit. If you prefer to be billed, a $5 billing fee will be added to each statement. We also reserve the right to initiate an interest expense to balances over 30 days at a rate of 1.5% monthly for the life of the balance.
We must emphasize that as a medical provider, our relationship is with you, not your insurance company. While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date the services are rendered. If we are unable to collect from your insurance company within 60 days, the balance will become your responsibility and we will ask that you work directly with your insurance company to obtain payment. We realize that temporary financial problems may affect timely payment of your account. If such problems do arise, we encourage you to contact us promptly for assistance in the management of your account.
Preauthorization and Referral Guidelines Some insurance plans may require preauthorization, or referrals for services and tests. It is your responsibility to know your insurance company’s patient responsibilities and procedures. If proper insurance procedures are not followed, you may be liable for full payment of the bill. If your insurance company requires a referral and/or prior authorization you must contact our office at least 6 business days prior to seeing a specialist, or having any testing done. We try our best to be aware of which tests, procedures, and medications are generally covered, but we cannot keep track of every insurance and their individual coverage. It is ultimately the patient's responsibility to know and understand the covereage of their insurance. HIPAA Notice of Privacy Practices Protecting the privacy of your health information of our patients is important. Within the Brizzee Family Medicine Notice of Privacy Practices binder we are pleased to tell you about a federal law that is designed to help protect the privacy of health information and explains our use of your medical or health information. The law is known as the HIPAA Privacy Rule (Health Insurance Portability and Accountability Act). The Privacy Rule requires us to give you access and copies of our Notice of Privacy Practices. Prior to signing acknowledgment of the privacy rule you have a right to access, review, and request copies of Brizzee Family Medicine Notice of Privacy Practices. In short, we do not share your information with anyone unless it's in accordance with State and Federal laws and within the scope of your current care. Use and Disclosure Of Protected Health Information In accordance with the Brizzee Family Medicine Notice of Privacy Practices, Brizzee Family Medicine may use and disclose protected health information about patients to carry out treatment, payment, and healthcare operations. Brizzee Family Medicine may call a patient’s home or other designated location and leave a message on voicemail or in person in reference to any items that assist the practice in carrying out healthcare operations, such as appointment reminders, insurance items, collection calls, and any call pertaining to my clinical care, including laboratory results among others. Brizzee Family Medicine may mail to a patient’s home or other designated location any items that assist the practice in carrying out healthcare operations, such as appointment reminder cards and patient statements. A patient may revoke their consent to disclose protected health information in writing except to the extent that the practice has already made disclosures in reliance with their prior consent and upon a patient revoking consent, Brizzee Family Medicine may decline to provide treatment to the patient.
Appointment Hours Appointment times are available Monday through Friday. Regular business hours are 8:30-5:00 on M-W, 9:00-4:30 on Thursday, and 8:30 to 1:00 on Friday. These hours may change without notice especially during holidays and summertime. Appointments can be made by calling our receptionists at the office. Late Appointment Arrival We strive to see all patients on time for their scheduled appointment. If you are a returning patient please plan to arrive at least 50 minutes prior to your scheduled appointment to check in. New patients please arrive 30 minutes prior to your appointment to complete the new patient paperwork. If you arrive 5 or more minutes late for your appointment time, you may be asked to reschedule for the next available appointment time or asked to wait until we are able to see you. Missed Appointment A missed appointment is when you fail to show up for an appointment without a phone call or fail to cancel within 24 hours prior to your appointment or arrive 15 minutes past your scheduled appointment time. If you miss your appointments, you compromise the care that we are able to provide to you and other patients that may have needed an appointment. A $50 "NO-SHOW" fee will be applied to your account which you are responsible for paying. If you miss 3 or more appointments, BFM may discharge you from the practice at the discretion of the office manager.
Effective Jan 1, 202026 all Missed Appointments will be charged a $50 fee and billed to your account that is not covered by Insurance. Prescription Refills We have developed a policy for handling prescription refills in the hope that our time may be spent caring for our patients and delivering the best care possible. One way we try to keep our medical assistants available to take patient phone calls with urgent problems and questions is by limiting pharmacy and medication refill calls. Please notify your pharmacy if you are requesting refills. Prescription refills are only done during our regular business hours and will be responded to within 48 hours. When a refill by phone is necessary, please be prepared to provide the name of the medication, strength, dosage, and the pharmacy number as well as your full name, date of birth and phone number you can be reached.
Phone Messages In order to provide the best care possible to our patients and allow our scheduled patients to be seen by our medical providers without multiple interruptions our medical staff are available to take messages for our medical providers during office hours. When leaving a message please indicate your name, the patient’s name and date of birth, the reason for your call, and phone number where you can be reached. The medical staff will alert the medical provider of a message and will call the patient back with the providers response in a timely manner. Please be aware that certain messages may require a visit with a medical provider. After Hours If you have an urgent issue after regular business hours, please call the main office number and listen for the after-hours phone number or call 208-932-0600. The operator will take your name, phone number, reason for call, and help you reach our on-call medical provider. The on-call medical provider returns patients phone calls as soon as possible and assists them with urgent medical issues that cannot wait until regular business hours. In case of emergency, please call 911. It is our policy NOT to fill medications over the phone unless the Doctor on call knows you and your situation and has a professional relationship with you as an established patient. We cannot fill narcotics or scheduled medications over the phone. Laboratory Testing Please call in advance to schedule an appointment for any lab tests to be ordered by a medical provider. In order to ensure accurate laboratory testing is done, a patient must have an order for lab tests from one of our medical providers in their chart, a written order from another medical provider’s office, or obtain approval for requested lab work from a medical provider in the office prior to scheduling an appointment. We use Portneuf Medical Center, Labcorp or Express Labs for our lab services; however a patient that does not wish to use these facilities must request an alternate lab service prior to any lab work. The lab service may bill your insurance separately for any test we do not bill for in our office. We will sometimes draw blood in our office out of convenience for our scheduled patients, but we are not a blood drawing lab and therefore do not routinely schedule blood draws at our office. The turnaround time on lab results can vary, however routine labs usually take 2-3 business days, while cultures and biopsies generally take 1-2 weeks to receive the results. After lab results have been received and reviewed by the medical provider one of our medical staff will call the patient to inform them of their results. Some results must be reviewed by appointment only. Our staff will let you know if you need a follow-up visit to discuss results. Many lab tests are not covered by insurance. It is the patient's responsibility to cover the cost of blood work. We strive to only order necessary blood tests pertinent to your health. Occasionally, patients wish to order blood work not considered “necessary”. The cost of these tests may not be covered by insurance. Patient Forms We understand that there are forms that may need to be completed by one of our staff and/our medical providers. These forms include, but are not limited to disability forms, Family Medical Leave Act (FMLA) forms, school forms, itemization of charges, etc. In order for our office to properly complete any forms on our patients’ behalf, we require the patient to complete all patient portions of any form and provide any information needed to assist the provider in completing the form prior to submitting the form to our office. Please allow 6 business days for our office to complete any forms. Some forms specifically require an appointment and documentation of physical findings. Medical Records In order to best serve our patients, we recommend our patients request copies of their lab or test results when they are given the results by one of our staff members or providers. A copy of a single test or a lab is no charge to our patients. Depending on the patient's medical history, medical records can take up to 30 days for our office to process the request. We reserve the right to charge a nominal fee of $15 for printing a copy of your entire records. However, most single encounter records are supplied at no charge. Most laboratories has digital access to results through phone apps. Financial Responsibility As a patient, it is in your best interest to know and understand your insurance plan benefits and responsibility for any deductibles, co-insurance, or co-payment amounts which are due at time of service. Please have your current insurance card with you at all times, as well as a photo ID. You are responsible to notify us of any changes to your insurance plan and to provide us the necessary information about your insurance policy. It is ultimately your responsibility to pay any bills you incur at our office. It is not the insurance's responsibility to cover your financial debt. It is your responsibility to know your insurance company’s patient responsibilities and procedures. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service, or procedure, you are responsible for payment of these charges. To find out what your insurance plan covers and what your financial obligation may be, call the customer service or member services department of your insurance company (the phone numbers are on your insurance card) or visit their website for more information. If you do not have insurance coverage for your visit, please inform us when scheduling your appointment. Payment will be due at the time of service. Resolution of any outstanding balance is expected prior to obtaining additional services from Brizzee Family Medicine. Please refer to our Financial Policy below or at the front desk of the office for more information. Financial Policy Payment for services is due at the time services are rendered unless payment arrangements have been approved in advance by our staff. We accept cash, personal checks, debit cards, and major credit cards. We will be happy to help you process your insurance claim form for your reimbursement but we do this as a convenience for you. We expect the deductible and co-payment be paid at the time of your visit. If you prefer to be billed, a $5 billing fee will be added to each statement. We also reserve the right to initiate an interest expense to balances over 30 days at a rate of 1.5% monthly for the life of the balance.
We must emphasize that as a medical provider, our relationship is with you, not your insurance company. While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date the services are rendered. If we are unable to collect from your insurance company within 60 days, the balance will become your responsibility and we will ask that you work directly with your insurance company to obtain payment. We realize that temporary financial problems may affect timely payment of your account. If such problems do arise, we encourage you to contact us promptly for assistance in the management of your account.
Preauthorization and Referral Guidelines Some insurance plans may require preauthorization, or referrals for services and tests. It is your responsibility to know your insurance company’s patient responsibilities and procedures. If proper insurance procedures are not followed, you may be liable for full payment of the bill. If your insurance company requires a referral and/or prior authorization you must contact our office at least 6 business days prior to seeing a specialist, or having any testing done. We try our best to be aware of which tests, procedures, and medications are generally covered, but we cannot keep track of every insurance and their individual coverage. It is ultimately the patient's responsibility to know and understand the covereage of their insurance. HIPAA Notice of Privacy Practices Protecting the privacy of your health information of our patients is important. Within the Brizzee Family Medicine Notice of Privacy Practices binder we are pleased to tell you about a federal law that is designed to help protect the privacy of health information and explains our use of your medical or health information. The law is known as the HIPAA Privacy Rule (Health Insurance Portability and Accountability Act). The Privacy Rule requires us to give you access and copies of our Notice of Privacy Practices. Prior to signing acknowledgment of the privacy rule you have a right to access, review, and request copies of Brizzee Family Medicine Notice of Privacy Practices. In short, we do not share your information with anyone unless it's in accordance with State and Federal laws and within the scope of your current care. Use and Disclosure Of Protected Health Information In accordance with the Brizzee Family Medicine Notice of Privacy Practices, Brizzee Family Medicine may use and disclose protected health information about patients to carry out treatment, payment, and healthcare operations. Brizzee Family Medicine may call a patient’s home or other designated location and leave a message on voicemail or in person in reference to any items that assist the practice in carrying out healthcare operations, such as appointment reminders, insurance items, collection calls, and any call pertaining to my clinical care, including laboratory results among others. Brizzee Family Medicine may mail to a patient’s home or other designated location any items that assist the practice in carrying out healthcare operations, such as appointment reminder cards and patient statements. A patient may revoke their consent to disclose protected health information in writing except to the extent that the practice has already made disclosures in reliance with their prior consent and upon a patient revoking consent, Brizzee Family Medicine may decline to provide treatment to the patient.